Responsible Gaming
at bets3

Our Approach

Our Commitment to Responsible Gaming

bets3 believes that a sustainable, enjoyable gaming environment is built on trust, transparency, and genuine care for each player. Responsible gaming is not an afterthought at bets3 — it is embedded into the design of the platform, the training of our support team, and the policies that govern every player account in Bangladesh.

Our responsible gaming framework is guided by three core principles. First, player awareness: we make sure that every player has access to clear, honest information about the risks of gambling before they place their first bet. Second, player control: we provide practical tools — deposit limits, session limits, cool-off periods, and self-exclusion — that give players the power to manage their own gaming behaviour. Third, early intervention: our support team is trained to identify accounts showing signs of problem gambling and to proactively reach out with information and assistance.

Gambling at bets3 should feel like watching a BPL match or enjoying a game of live roulette — exciting, social, and firmly within a budget you have chosen in advance. If at any point gaming stops feeling like fun and starts feeling like a compulsion, obligation, or a way to solve financial problems, that is the moment to use the tools on this page or to contact our team directly.

Age Policy

18+ Age Restriction & Verification

bets3 operates a strict minimum age policy. Players must be 18 years of age or older to register an account, make a deposit, or place any bet on the bets3 platform. This policy applies to all players in Bangladesh without exception.

During the account registration process, every player is required to confirm that they are aged 18 or above. This declaration alone is not sufficient — bets3 also conducts formal KYC (Know Your Customer) age verification before processing any withdrawal. Acceptable identity documents include:

• Bangladesh National Identity Card (NID)
• Valid Bangladeshi passport
• Government-issued driving licence bearing a date of birth

Where bets3 has reasonable grounds to suspect that a player may be under 18 — for example, based on account activity patterns or information received from a third party — the account will be immediately suspended and subject to a mandatory age verification review. Funds deposited by a player subsequently found to be under 18 will be returned to the original payment method after deducting any bonuses credited.

Financial Controls

Deposit Limits

One of the most effective tools for responsible gaming is setting a hard cap on the amount you deposit into your account. bets3 allows every player to define their own deposit limit across three time frames:

• Daily deposit limit: The maximum total amount you can deposit in any 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum total amount you can deposit across any rolling 7-day window.
• Monthly deposit limit: The maximum total amount you can deposit in any calendar month.

Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank — so you cannot bypass a limit by switching payment channels. Once your limit is reached, the deposit screen will display a clear message and no further transactions will be accepted until the period resets.

Lowering a deposit limit takes effect immediately and cannot be reversed until the associated period has elapsed. Raising a deposit limit is subject to a mandatory 72-hour waiting period, during which the original (lower) limit remains in force. This asymmetry is intentional — it ensures that a moment of impulsive decision-making cannot immediately undo a protective limit you set when you were thinking clearly.

To set or adjust your deposit limits, log in to your bets3 account and navigate to the Responsible Gaming section of your account settings, or contact the support team at [email protected].

Time Controls

Session & Time-Out Controls

It is easy to lose track of time when you are engaged in live casino games, cricket betting, or a hot streak on slots. bets3 provides two complementary time-management tools to keep you aware of your session duration.

Session time limits allow you to specify the maximum length of any single gaming session — for example, 30 minutes, 1 hour, or 2 hours. When your chosen time is reached, a full-screen notification appears, your active session is paused, and you are returned to the lobby. You can then choose to stop playing or, if you have not reached your deposit limit and feel comfortable continuing, start a new session.

Reality check reminders are optional pop-up notifications that appear at intervals you choose (every 15, 30, or 60 minutes). Each reminder displays your current session duration, your net profit or loss for the session, and a prompt asking whether you wish to continue. These check-ins are deliberately designed to interrupt autopilot behaviour and encourage active, conscious choices about continued play.

Taking a Break

Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available on the bets3 platform. It is designed for players who have recognised that their gambling has become problematic and who want a firm, enforced barrier between themselves and the platform for an extended period.

bets3 offers two forms of self-exclusion:

• Temporary self-exclusion: A fixed period of 3 months, 6 months, or 12 months during which your account is fully locked. At the end of the period, bets3 will contact you to confirm whether you wish to reactivate your account. Reactivation is not automatic — you must actively request it, and a 7-day reflection period applies before access is restored.
• Permanent self-exclusion: Your account is permanently closed. Your personal data is retained only to the extent required by our legal obligations, but your account can never be reopened, and any new registration attempts using the same identity documents will be blocked.

To request self-exclusion, follow these steps:

• 1 Send an email to [email protected] with the subject line "Self-Exclusion Request".
• 2 Include your registered username or email address and specify whether you want a temporary (and if so, for how long) or permanent exclusion.
• 3 Our team will confirm your exclusion within 24 hours and lock your account. You will receive a written confirmation to your registered email address.
• 4 All promotional and marketing communications from bets3 will be suspended for the duration of your exclusion.
• 5 Any remaining balance in your account at the time of exclusion can be withdrawn — contact support to initiate this process.

Awareness

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players experiencing gambling-related harm continue to believe they are in control long after their betting has begun to cause serious personal, financial, or social damage. Awareness is the first step toward change.

The following are common warning signs that gambling may have moved beyond healthy entertainment:

• Spending more money on gambling than you originally planned, or more than you can comfortably afford to lose.
• Borrowing money — from family, friends, or financial institutions — to fund gambling or to cover losses.
• Chasing losses: continuing to gamble after a losing streak with the intention of winning back what you have lost.
• Gambling with money set aside for essential expenses such as rent, food, bills, or children's school fees.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down.
• Lying to family members or close friends about how much time or money you spend gambling.
• Neglecting work, studies, family responsibilities, or social commitments because of gambling.
• Using gambling as a way to escape stress, anxiety, loneliness, depression, or other emotional difficulties.
• Repeatedly trying to cut down or stop gambling without success.
• Feeling that you need to gamble with larger and larger amounts of money to get the same level of excitement.

If you recognise several of the above signs in your own behaviour, please take action now. The tools described in this page — deposit limits, time-out, and self-exclusion — are available immediately. You do not need to reach a crisis point before you use them.

Self-Check

Self-Assessment Checklist

Honest self-reflection is a powerful tool. Read through the questions below and consider each one carefully. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of the responsible gaming tools on this page or to reach out to our support team.

There is no shame in answering yes to any of these questions. Gambling-related problems are common and are not a reflection of personal weakness or lack of intelligence — they are a recognised health issue with practical solutions. The earlier you take action, the easier recovery becomes.

Support

Getting Help & Contacting Support

If you believe that gambling is becoming a problem for you or someone you care about, please do not wait. bets3 has a dedicated responsible gaming support process and our team takes every concern seriously.

How to reach bets3 responsible gaming support:

• Send an email to [email protected] with the subject line "Responsible Gaming Help". Our team will respond within 24 hours.
• Use the live chat feature on the bets3 platform, available 24 hours a day, 7 days a week, including during public holidays such as Eid and Victory Day.
• Request an immediate account suspension at any time — no questions asked, no waiting period — by contacting support and stating that you need your account locked for responsible gaming reasons.

When you contact us, our responsible gaming team can help you with all of the following:

• Setting or reducing deposit limits on your account.
• Activating a cool-off period or time-out.
• Initiating a temporary or permanent self-exclusion.
• Retrieving your remaining account balance before or during an exclusion period.
• Providing information about external support organisations and helplines available in Bangladesh.

bets3 also encourages players to speak with trusted family members or friends if they feel comfortable doing so. Isolation can make problem gambling worse; opening up to someone you trust is often an important first step toward regaining control.

All responsible gaming communications are treated with complete confidentiality. Your account status and any support requests you make are never shared with other parties except as required by law.