bets3 Privacy Policy

Section 1

Data We Collect

bets3 collects personal data from you in the course of providing our online casino and sports betting services. The categories of data we collect, and the circumstances in which we collect them, are set out below.

Data you provide directly to us:

• Registration data: Your full legal name, date of birth, residential address in Bangladesh (including division, district, and upazila where applicable), email address, and Bangladeshi mobile number.
• Identity verification documents: Copies of your National Identity Card (NID), passport, or driving licence; proof of address documents such as utility bills or bank statements; and mobile wallet ownership confirmations from bKash, Nagad, Rocket, or Upay.
• Financial data: Payment method details used to make deposits and receive withdrawals, including mobile wallet numbers and the last four digits of bank cards. We do not store full card numbers or mobile wallet PINs on our servers.
• Communications data: The content of any messages, emails, or chat conversations you have with the bets3 support team at [email protected].
• Responsible gaming preferences: Any deposit limits, session limits, cooling-off periods, or self-exclusion instructions you set on your account.

Data we collect automatically when you use the platform:

• Technical data: Your IP address, browser type and version, operating system, device type, screen resolution, and time zone (Bangladesh Standard Time, UTC+6).
• Usage data: Pages visited on bets3.app, games played, bets placed, session duration, click patterns, and in-platform navigation paths.
• Transaction data: A full record of all deposits, withdrawals, bets, game results, bonus credits, and balance adjustments associated with your account.
• Cookie and tracking data: Session cookies, preference cookies, and anonymised analytics data as described in the Cookies section of this policy.

Section 2

How We Use Your Data

bets3 uses the personal data we collect for the following purposes:

bets3 does not use your personal data to build advertising profiles, and we do not share your data with external advertising networks or data brokers. Any marketing communications we send you (such as promotional offers for BPL season, Eid specials, or Pohela Boishakh bonuses) are based on your account activity and are sent only to registered players who have not opted out of marketing messages.

Section 3

Legal Basis for Processing

bets3 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, identity documents, and financial data is necessary to create and maintain your bets3 account, process your transactions, and deliver the gaming services you have requested. Without this data, we cannot provide our services to you.
• Legal obligation: bets3 is required to collect and retain certain categories of personal data to comply with anti-money-laundering (AML) regulations, Know Your Customer (KYC) requirements, and fraud prevention obligations. This data must be retained for defined periods regardless of your preferences.
• Legitimate interests: bets3 processes technical and usage data based on our legitimate interest in operating a secure, fraud-free platform, improving our services, and protecting the integrity of the gaming environment for all players. We conduct a balancing assessment to ensure this processing does not override your privacy interests.
• Consent: Where we send you optional marketing communications — such as personalised bonus offers or promotional newsletters — we do so on the basis of your consent, which you may withdraw at any time by contacting [email protected]. Withdrawing marketing consent does not affect the processing carried out on other legal bases.

Section 4

Data Sharing & Third Parties

bets3 does not sell your personal data. We share your data only in the following limited and controlled circumstances:

• Payment processors: When you make a deposit or request a withdrawal, your transaction details are shared with the relevant payment service provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or the card-processing network (Visa or Mastercard) — to the extent required to complete the transaction. These providers operate under their own privacy policies and are bound by applicable financial data protection standards.
• Game providers: When you play games on the bets3 platform, certain session data (such as your player ID, bet amounts, and game results) is transmitted to the game provider — which may include Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — for the purpose of delivering the game. Game providers are contractually prohibited from using this data for any purpose other than providing the game service.
• Identity verification services: bets3 may use third-party KYC verification services to validate identity documents submitted by players. These services process your document data solely for the purpose of identity verification and are bound by strict confidentiality obligations.
• Legal and regulatory authorities: bets3 may disclose your personal data to law enforcement agencies, financial regulators, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bets3, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the bets3 business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to how your data will be processed.

Section 5

Cookies & Tracking Technologies

bets3 uses cookies and similar tracking technologies to operate the platform, maintain the security of your session, remember your preferences, and understand how players navigate the site. The types of cookies we use are as follows:

• Essential cookies: These cookies are strictly necessary for the bets3 platform to function. They maintain your login session, remember your account currency (BDT), and ensure secure access to authenticated areas of the platform. Essential cookies cannot be disabled without preventing you from using the platform.
• Preference cookies: These cookies remember settings you have chosen, such as your preferred sports league (BPL, IPL, T20) or game category (slots, live casino, cricket betting). They allow the platform to present a more personalised experience on your next visit.
• Analytics cookies: bets3 uses anonymised analytics data to understand aggregate usage patterns, identify performance bottlenecks, and improve the platform. Analytics data is never linked back to individually identifiable players.
• Security cookies: These short-lived cookies support fraud detection and account security measures, including the identification of unusual login patterns or suspicious transaction activity.

bets3 does not use third-party advertising cookies or cross-site tracking pixels. We do not participate in behavioural advertising networks. You may manage cookie preferences through your browser settings; however, disabling essential cookies will prevent full access to the bets3 platform.

Section 6

Data Retention

bets3 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following specific retention periods:

• Account data and transaction records: Retained for a minimum of five years from the date of account closure, to satisfy AML record-keeping obligations and to resolve any disputes that may arise after your account is closed.
• Identity verification documents: Retained for a minimum of five years from the date of submission, in line with KYC and AML compliance requirements.
• Customer support communications: Retained for three years from the date of the most recent communication in a given support thread, to enable us to provide consistent support and to resolve any future disputes about the content of past interactions.
• Marketing preferences and consent records: Retained for the duration of your account and for two years following account closure, to demonstrate compliance with consent obligations.
• Technical and usage data: Anonymised and aggregated analytics data may be retained indefinitely for platform improvement purposes. Personally identifiable technical data (such as IP address logs) is retained for no longer than 12 months.

When the applicable retention period expires, bets3 will securely delete or anonymise the relevant data. Where deletion is not immediately possible due to technical constraints, the data will be isolated from active processing until deletion can be completed.

Section 7

Data Security Measures

bets3 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Transport Layer Security (TLS): All data transmitted between your device and bets3.app is encrypted using TLS. The padlock icon in your browser address bar confirms that your connection is secure.
• Encrypted data storage: Sensitive data fields, including identity document details and financial records, are stored using encryption at rest. This means that even in the unlikely event of unauthorised server access, the data cannot be read without the encryption keys.
• Role-based access control: Access to player data within the bets3 organisation is restricted to staff members who have a verified operational need. Access rights are reviewed regularly and revoked promptly when no longer required.
• Fraud and anomaly detection: bets3 employs automated systems to detect unusual account activity, including irregular login patterns, suspicious transaction sequences, and potential account takeover attempts. Anomalies trigger security alerts and, where appropriate, temporary account holds pending verification.
• Regular security reviews: bets3 conducts periodic reviews of its security practices and infrastructure to identify and address vulnerabilities. Third-party security assessments are conducted on a scheduled basis.

While bets3 applies industry-standard security measures, no online platform can guarantee absolute security. You also have a role to play in keeping your account safe: use a strong, unique password for your bets3 account, never share your login credentials, and contact [email protected] immediately if you suspect unauthorised access to your account.

Section 8

Your Privacy Rights

As a bets3 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of the personal data bets3 holds about you, free of charge, in a readable format. We may ask you to verify your identity before fulfilling an access request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain details directly from your account settings.
• Right to erasure: You may request that bets3 delete your personal data. This right applies where the data is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing was unlawful. Note that we are unable to erase data that we are legally required to retain under AML and KYC obligations.
• Right to restrict processing: In certain circumstances — for example, while a rectification request is being assessed — you may ask bets3 to restrict the processing of your data. Restricted data will be stored but not actively used.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your data in a structured, commonly used format, or to request that it be transmitted directly to another controller where technically feasible.
• Right to withdraw consent: Where bets3 processes your data on the basis of consent (principally, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Contact [email protected] to update your marketing preferences.
• Right to object: You have the right to object to processing carried out on the basis of bets3's legitimate interests. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

Section 9

Children's Privacy

The bets3 platform is strictly for adults aged 18 years and above. bets3 does not knowingly collect, store, or process personal data belonging to any individual under the age of 18. If we become aware that personal data has been submitted by or on behalf of a person under 18, we will immediately suspend the associated account, delete the data to the extent permitted by our legal obligations, and take appropriate steps to prevent recurrence.

If you are a parent or guardian and believe that a minor in your care has registered a bets3 account or provided their personal data to our platform, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and act on all such reports promptly.

bets3 supports the use of parental control tools and internet filtering services to prevent minors from accessing online gambling platforms. We encourage parents and guardians to make use of these tools and to speak openly with young people about the risks associated with online gambling.

Section 10

Updates to This Policy

bets3 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes to applicable law, or improvements to the bets3 platform. The effective date at the top of this page will be updated whenever a material change is made.

Where changes are material — for example, where we introduce a new category of data processing or a new third-party sharing arrangement — bets3 will notify registered players by email to the address on file and will display a prominent notice on the platform for a reasonable period before the updated policy takes effect.

For minor or clarificatory changes that do not affect the substance of how we process your data, the updated policy will simply be published on this page without prior notification. We therefore encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy, about how bets3 handles your personal data, or about exercising your privacy rights, please contact our support team in English at [email protected]. Our team is available 24 hours a day, 7 days a week, and all privacy-related enquiries receive a written response within one business day.